Submit Help Request

CVShortlist Help Desk

Submit Help Request

Account & Billing

Help with your account, password, billing details and activation emails.

I didn't receive my activation email

After signing up or purchasing a plan, you'll receive an email with the subject "Your CVShortlist account is ready". If you haven't received it: Check your spam or junk folder Search for emails fr...
How do I change my password?

Click My Account in the top navigation and go to the Profile tab. You'll find a Change Password option there. If you've forgotten your password, click Sign In and then Forgot Password to receive a ...
How do I update my billing details?

Click My Account in the top navigation and go to the Billing tab. From there you can update your card details, view invoices and manage your subscription.
Is my payment information secure?

Yes. CVShortlist uses Stripe for all payment processing — your card details are never stored on our servers. All transactions are encrypted and processed by Stripe, which is PCI-DSS Level 1 certifi...
Can I get a refund?

If you've been charged in error or experienced a significant technical issue, contact us at support@cvshortlist.com within 7 days of your charge and we'll review your case. Because CVShortlist prov...